Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. But orders placed in December have until January 7 to request an exchange. We are sorry that we don't do a refund.

To be eligible for an exchange, your item must be in the same condition as we shipped it, unworn or unused or undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@capland.net. If your exchange is accepted, we’ll send you an exchange approval number, as well as instructions on how and where to send your package. You will be responsible for shipping charges. Items sent back to us without first requesting an exchange will not be accepted. 

Once your exchange request is approved and we receive the item(s) you ship back to us in the condition described above, we will issue an E-Gift Card that you can use to purchase item(s) that you would like to exchange with. We will issue a gift card in the amount of the price of the item(s) you paid for plus any sales tax you were charged. Shipping charges, if you were charged, are not refundable.

You can always contact us for any question at support@capland.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like items that have limited time to sell like Championship items (for example, NFL Division Champions/Conference Champions/Subperbowl Participation, Santa Hat etc.) Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items.